Highly specialized NanoInk support engineers

NanoInk Product and Customer Support - Nanolithography

NanoInk’s Product Support and Service team provides responsive and efficient customer support and instrument service. Our highly specialized support engineers are experts at Dip Pen Nanolithography® (DPN®) instrument installation and training. The group is also experienced in fundamental DPN application support, as well as  advanced NanoInk product and instrumentation training.

NanoInk product support services include:

* Email and phone support

A commitment to customer satisfaction is one of our top priorities at NanoInk.  All technical email and phone inquires, whether from current or potential NanoInk customers, are managed by Product Support and Service engineers expertly trained on all NanoInk instrument systems and DPN applications. 

* Remote access support

NanoInk’s support engineers can remotely control and troubleshoot installed instrument systems using dedicated web conferencing tools.  No additional software is required.  Remote access support is included with all NanoInk system warranty and extended coverage plans. For instruments without a warranty or coverage plan, we offer remote access support at a standard hourly rate. 

USA customers, please contact NanoInk’s Product Support and Service team for more product support information.

Customers outside the USA, contact your local distributor.  Our distributors have been rigorously trained at NanoInk’s headquarters to provide the same level of technical expertise as NanoInk’s engineers.